Rinehart Jewelry

Do you need help? Please call us at (417) 667-3539.

Customer Service

Order Processing 

At RinehartJewelry.com, we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: American Express, Visa, Mastercard, and Discover.

As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option. Most orders are processed and leave our facility in as little as two business days. If for some reason you change your mind after placing an order, we welcome you to take advantage of our 30-day return policy, detailed below.


Shipping

We use the most reputable shipping companies to deliver your purchase in a timely manner. We deliver to street addresses ONLY in the continental United States, Hawaii, and Alaska using private carriers. Shipments WILL NOT be made to PO Box destinations. We use United States Postal Services (USPS).


Security/Insurance Protection

When your order is shipped from our facility, you will receive an email with the shipping information. All packages are fully insured at no additional charge to you and may at the descretion of USPS require a signature upon delivery.


Shipping Options

Please note that the shipping times stated below are in addition to the processing time.
(Processing time usually two business days)

In-Store Pickup - Free 

USPS 1st Class Insured Mail - $8.95 

USPS 2nd Day Registered - Free on purchases over $299 

USPS Express Overnight - $26.00

For product inquiries or help using the RinehartJewelry.com website, please call 417-667-3539.


Cancellations & Returns

Rinehart Jewelry stands behind the quality of our products. If, for any reason, you are not satisfied, you may return your purchase in its original, unused, unaltered condition within 30 days of delivery. We will issue a full refund of the purchase price less the cost of shipping and handling. If the item is found to be defective, we will replace it. Please note that custom sized rings are not eligible for return. All returns will be processed within seven business days of arrival at our facility.

Please follow the instructions noted below to expedite the return process:

Under Account Administration, click on View Order History, then select the order that contains the item you want to return. Select Print Merchandise Return Form, then follow the instructions to complete it. Be sure to state the reason the item is being returned.

Package the item securely to avoid damage during shipping. Be sure to include original packaging, any owner's manuals you may have received, and the Merchandise Return form that you printed in Step 1. Do not write the word "jewelry" in the address or mark your package in a way that indicates the value of the contents. Address it to:

J. Rinehart, 120 South Cedar St., Nevada, MO 64772

Ship your package via U.S. Postal Service Registered Mail, insure it for the total value of the contents, and request a return receipt for confirmation that your shipment arrives at its destination. You are responsible for the shipping costs when returning items for refund.